Frequent questions

1. Is it urgent when I request immediate service even during business hours?

Yes. A service that is required immediately is considered an emergency, because the technician on duty leaves the job he is doing to assist you quickly. It is considered "normal" service, when the client arranges it within working hours (from 8 a.m. to 3 p.m.), not holidays or weekends.

2. Do you always charge for the visit? In what cases?

We do NOT charge per visit or for travel less than 10 kilometers. Logically, when a budget cannot be given over the phone. Because we have to make an assessment "in situ", traveling to the client's home generates expenses such as gasoline, parking, if applicable, in addition to the time to go, which is estimated, on average, in 30 minutes. Ultimately, its application or not is at the discretion of the technician. In 24-hour emergency services, it is ALWAYS charged for this concept
If the client requests it and it involves common repairs, in some cases we ask for photos, videos and truthful information. When we move to carry out a verification of the fault itself. (At the time of giving a budget and the client does not accept it, he will pay the visit by the technician).

3. Do you give quotes over the phone?

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